Just Flight Customer Service

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Where is my order?

Download products

When you placed your order we will have sent you an order confirmation email with details of how to access your account. Please login to your account and click on the Your Orders button to view all your orders.

On the Your Orders page you will be able to click on the 'Download/Activation Details' button of the relevant order, and access your download along with any keycodes (if applicable) or installation instructions.

Please note that pre-orders may not be available until the release date, at which point we will email you to let you know that the product is now available in your account.

If you do not know your account password, you can use the Password Reset to create a new one.

Boxed products

When you placed your order we will have sent you an order confirmation email with details of the shipping method being used for your order. Please allow enough time for your order to arrive in the postal system, as per our guidelines below:

  • Orders to addresses in the UK are sent by Royal Mail first class post. Please allow up to 14 working days to receive goods despatched to the UK - we often hear from our customers that orders are received within a couple of days, if not next day!
  • Orders to addresses outside the UK are delivered by Airmail. All overseas customers should allow up to 28 working days for delivery.

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