FaqS and Updates

For answers to Frequently Asked Questions (FAQs), product updates or to request technical support for a specific Just Flight product, please select a product from the list below.

New Download system - On 21st December 2009 Just Flight and Just Trains upgraded the system whereby products are unlocked on users' PCs to a much more user-friendly system that doesn't require complicated keycodes. You simply enter, when prompted, your e-mail address and password from your Just Flight or Just Trains customer account and the product unlocks automatically. As with the earlier system you can re-install on the same PC as often as you like without the need to unlock. You can install on up to three different PCs or re-format the same PC three times, after which we may require an administration fee to provide further unlocks. Obviously, if you have any technical problems that require you to re-unlock we don't expect you to pay a fee - simply contact our Support team and we'll do our best to assist.

TOP SUPPORT REQUESTS

757 CAPTAIN	Tutorial and tutorial flight
DOWNLOADS	Purchased BEFORE the 21st December 2009
DOWNLOADS	Purchased AFTER the 21st December 2009
INSTALLING	6001/5001 error message during installation
FSX	Is my FS2004 product compatible with FSX?
FSX	The aircraft has turned white and has no textures/The propeller has turned dark black - why?
WINDOWS VISTA	Which products work with Windows Vista?

MOST DOWNLOADED UPDATES

Constellation Professional Service Packs (4 February 2010) - Service Pack (27Mb) for Constellation Professional (Download and Boxed) and also Service Packs for Expansion Pack A (37Mb) and Expansion Pack B (65Mb).

767-200/300 Series - Service Pack 1 (4 February 2010) - Service Pack for the Boxed version and all Download versions of 767-200/300 Series.

Air Hauler Service Pack 3.8 (29 October 2009)
As always, this Service Pack includes ALL previous updates, and users of both the boxed and download versions should install it.

FIND SUPPORT FOR YOUR PRODUCT

Product:

Please select your product from the drop-down menu and check through the available FAQs and Updates - many common queries are answered in an FAQ.

If the information available does not answer your query, you can get in touch with our Support team via the form below the information and updates.

CONTACT US BY POST

If you’d prefer to contact us via post, please write to:

Just Flight Technical Support
2 Stonehill
Stukeley Meadows
Huntingdon
Cambs
PE29 6ED

Please do not return any product to this address without first contacting us through the Support page for the relevant product.

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