Support

FAQs for Air Hauler

I dont get any notification messages in Flight Sim, and AirHauler doesnt log the flight

Check you have FSUIPC installed!

After installing Air Hauler and running it for the first time I receive the following error message: "Unhandled exception has occurred in your application" etc.

When I try to install the latest update for Air Hauler, the installer just cuts out

Updates for Air Hauler

Air Hauler Service Pack 3.8

Faq's

I dont get any notification messages in Flight Sim, and AirHauler doesnt log the flight

You need to install FSUIPC - see below for download links

Check you have FSUIPC installed!

AirHauler communicates with Flight Sim using FSUIPC - if you have installed it, you should see an FSUIPC menu item in the Add-On's menu while flying in Flight Simulator. If not, you can get it from Pete Dowsons pages here:

http://www.schiratti.com/dowson.html

You need version 4.53 for FSX, and 3.93 for FS9/2004. You don't need to register it, when the installer finishes choose "enter registration key", and then just cancel.

After installing Air Hauler and running it for the first time I receive the following error message: "Unhandled exception has occurred in your application" etc.

Please ensure that you have installed Air Hauler into the default location that the installer prompts you with (i.e. Program Files) rather than into FS2004 or FSX itself. Please reinstall if necessary.
Also please ensure that you have Microsoft's .NET 2.0 installed and also install the latest service pack for Air Hauler  

When I try to install the latest update for Air Hauler, the installer just cuts out

Some people are experiencing this problem whilst AVG anti-virus software is running. Unfortunately it appears that AVG is interfering with the installer, preventing installation. Please do the following to temporarily disable AVG:

1. Open the Control Center
2. Double click the Resident Shield
3. Remove the checkmarks next to the option labeled "Turn on AVG Resident Shield protection".

 Please remember to enable the Resident Shield after installation of the update

Updates

Air Hauler Service Pack 3.8

This update should not be used with the German version of Air Hauler

Do not install this update if you purchased Air Hauler after 21st December 2009

Air Hauler Service Pack 3.8 is a cumulative update to version 1.48 for both Download and Boxed users. Updated 29/10/2009

Please note - If you purchased the Air Hauler download after 29/10/09 then this update is already included in your build

New features and fixes introduced by this update:

You can now mark Aircraft as "Inactive" - they are excluded from Job Generation but are otherwise fully functional.

At Reputations over 70%, you now have 14 days before the rep starts to degrade.

Several bug fixes.

Installation

To install this update you will need either the Air Hauler disk in the drive or an active Air Hauler download licence installed on your PC.

Please download the update using the link below. Run the update by double-clicking on the AirHaulerServicePack.exe file that you have downloaded and then follow the on-screen instructions

 File size: 7.5Mb

Contact Technical Support

If your query is not answered in the FAQs or updates above, please contact us via the Support Request form by clicking here

If your question is likely to be helpful to other users, we’ll post the details here.