Introduction

Using secure encryption technology we are pleased to offer a growing selection of products available by download.

You can start using these downloadable expansions almost immediately and you still get Just Rewards points on every purchase!

All download transactions are 100% secure and are covered by our Fair Deal and customer service guarantees.

Buying and installing downloaded products

It’s easy – just add download products to your shopping cart and buy them in the same way our boxed products. You can even combine download products and boxed products in the same online order.

Once you have paid for your download software, you will immediately be given a link on screen to download it and full instructions for unlocking and installing the product. These details will also be sent to you via e-mail, along with an e-mail order receipt.

Click here to see the available download products.

FAQs

How long will it take to download the product if I’m not on broadband?
The time required will depend on the file size of the download and your Internet connection speed. As a guide, you should be able to download 10Mb per hour on a 56k modem without help from a download accelerator.

Can I speed up the download process or do anything to reduce the risk of interrupted downloads on a dial-up connection?
You may want to use a download assistant/accelerator such as GetRight (shareware) or Download Accelerator Plus (free) but note that Just Flight Ltd. cannot guarantee the functionality of these or similar programs.

How do I pay for the product?
In exactly the same way as you’d pay for any other product bought from this website. All payment transactions will be conducted through our secure webserver.

How do I install and unlock the software once I have paid for it?
Full instructions will appear on screen once you have bought a download add-on. These will also be sent to you in an e-mail for future reference.

Do I need to install my downloaded software immediately?
No, but we recommend that you unlock the product once you have purchased it. You can then install it at your convenience.

I haven’t received the e-mail order receipt and confirmation of the unlock codes.
These are sent out almost immediately after you buy a download (and instructions for re-installing the software within 24 hours of purchase).

If you do not receive them, it may be that your spam filter has blocked them as they are sent from an automated source. If this is the case, please check your spam folder or filter settings.

How will I know the product has unlocked correctly?
A message will appear on screen telling you that the unlocking process has been completed (and how to contact us in the unlikely event that you experience any problems). Please read all instructions and e-mails carefully.

What about registering the product and technical support?
There is a Support section on this website for all our products, whether supplied in a box or downloaded. You do not need to register any of your Just Flight products to access this Support section.

What happens if I change my PC or need to reinstall the software?
Once you have unlocked the product you can install it as often as you like on the same computer system.

If you change your computer system or your licence files are ‘broken’ (perhaps due to a re-installation of Windows or a hard drive malfunction), you will need to unlock the software again.

Note that unlock codes are unique and only valid only for one unlocking on one machine – you will not be able to unlock the software more than once with the original code. At the time of purchase you will receive an e-mail with a separate code for unlocking the software in an instance such as those mentioned above – save this somewhere safe for such an eventuality.

If you need to re-download add-on software which you have purchased by Download, all the files can be found here.

What happens if the product doesn’t work?
If you encounter any problems or have any queries regarding the download or unlock process please click here.

Can I order more than one download product in a single transaction or a mixture of download and boxed products?
Yes. If you order more than one download product in any one transaction, you will receive installation instructions for each of them in separate e-mails.

If you buy a download and one or more boxed products, you will see installation instructions for the download on screen as soon as you have completed the purchase and the boxed product(s) will be shipped out to you as normal.

Are the manuals included with the download products?
Yes – we believe that a comprehensive manual is a necessary feature of any add-on. After installing your download product, click on the Windows Start button on the bottom left of your desktop and select Programs>Just Flight. There you’ll see an entry for the download product with one or more PDF manuals included. (You’ll need Acrobat Reader to open them. If you don’t already have it, download it from the Adobe site here.

What if I don’t like the product once I have installed it?
According to EU law you have the right to return a product (bought online) within seven days after purchase and get a refund on the price. Unlike a boxed product, a software licence cannot physically be returned, so you need to remove all files and keys from your computer and refrain from using them in the future in order to get a refund. Due to the nature of this process there is no way to prove you have actually removed all files. We will process your application for refund if you fill in the Refund Application form (which you can download here) and post to us with the documents required.

Please note that the Just Flight money back guarantee does not apply to download products.

Should you have any questions about the refund process, please contact our Customer Services department at downloads@justflight.com or write to us at:

Just Flight Ltd
2 Stonehill
Stukeley Meadows
Huntingdon
Cambs
PE29 6ED
United Kingdom